Terms and Conditions
Your interaction with our websites (www.NADPhyto.com, www.FirstNAD.Ltd) , placing an order or those managed or represented by First NAD Ltd will imply that you have availed yourself of our terms and conditions as depicted below. If you are not in agreement with our terms and conditions/or have any queries please write to our admin staff and highlight any concerns you may have.
Customer Services Department:
- By email: firstname.lastname@example.org
- By telephone: 075 1710 3690:
Company - First NAD Ltd
Company representative - A person designated by First NAD Ltd to act on its behalf as a sales representative, administrator or in any other capacity
Goods/ Products - The products available for selection in the shop, those selected by the Customer and listed in the shopping basket/cart as such
Price - The price of the Goods as set out next to the relevant Goods on the relevant page of this Website/ Shop
His/her - his can refers to her and her can refer to his, the reference is not defined and is interchangeable.
DDU - Delivered Duty Unpaid - The Company is responsible for the safe delivery of goods to a named destination, paying all transportation expenses and assuming all risks during transport. Once the goods arrive at the agreed-upon location, the Customer becomes responsible for paying import duties, as well as further transport costs
When you place an order on the Website you are subject to the conditions on the Website at the time of placing the order. By submitting an order on the Website you (the Customer) agree and accept to be bound by these conditions. These conditions are in addition to your statutory rights as a consumer and shall govern the contract to the exclusion of any other terms or conditions.
Please be aware that until your order is placed the Company reserves the right to vary these conditions. Once the order has been placed no variation to the conditions shall be binding unless agreed in writing between the customer and an authorized representative of the Company. Any reference in the conditions to writing shall include electronic mail (e-mail).
Whilst the Company uses reasonable efforts to include accurate and up to date information on this site, it makes no warranties or representations as to the accuracy or reliability of information or material linked to or from this site. The Company cannot monitor the content not produced by the Company and any views expressed by third parties on these pages are not representative of the views of the Company. The information provided on this site is for guidance only and it does not constitute medical advice. Before undertaking any strenuous exercise or course of dietary supplements it is advisable for you to seek medical advice from your doctor. The Company accepts no liability or responsibility for the content of this site nor is liability incurred by a break of the Terms and Conditions by the customer intentionally or as a result of negligence by the customer. Dietary supplements should be taken in conjunction with, and not as a substitute for, a healthy lifestyle and balanced diet. Dietary supplements should not be taken without the appropriate consideration and consultation with your doctor.
1.1 The Customer shall place an Order for Goods by submitting a completed Order Form on the Website or by submitting an order email request to the relevant Company representative. The Company or representative shall confirm acceptance of the Customer's Order in writing and will supply the Goods to the Customer in accordance with the Customer's Order.
1.2 Subject to the Customer's statutory rights (as defined under the Consumer Rights Act 2015) the Company reserves the right to refuse to supply Orders.
1.3 The Company supplies the Goods to the Customer for the Customer's own use and not for resale or any other commercial purpose; by submitting the Customer's Order Form the Customer agrees: it shall not either directly or indirectly export or resell the Goods or any product incorporating the Goods, and it is a consumer as defined by the Consumer Rights Act 2015.
- Orders and Quotes
2.1 In accepting a quote or submitting an Order Form for the Goods the Customer acknowledges that: all information relating to the Goods and any material produced by the Company is supplied in good faith, and the limitations of monitor or printer capabilities mean that the colour and dimensions of the products on the Website may vary from the Goods supplied to the Customer under the Contract.
2.2 Any error in any quote, sales literature or other document or information issued by the Company or placed upon the Website may be corrected without any liability to the Company PROVIDED THAT if the Price of the Goods or a material difference in the specification of Goods is varied between the date of placing the Order and the Delivery Date the Customer shall subject to their statutory rights have the option to cancel their Order and a refund of the Total Price plus the reasonable and applicable cost of return postage and handling will be made available by the Company to the Customer. The product needs to be returned to the Company, unopened.
If goods materially differ in application or form from those represented on the website the company will endeavour to contact the customer with changes or alterations before delivery of the order.
2.3 The Company reserves the right by giving notice to the Customer at any time before receipt by the Company of the Customer's Order Form to increase the Price of the Goods to reflect: any increase in the cost to the Company which is due to any factor beyond the control of the Company (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties or a material increase in the costs of the Goods to the Company).
2.4 The Company reserves the right by giving notice to the Customer at any time to increase the price of the Goods to reflect any change in delivery dates, quantities of the Goods which is requested by the Customer prior to acceptance of any changes to the Order, or any delay caused by any instructions of the Customer or failure of the Customer to give the Company adequate information or instructions.
2.5 The Company may make any changes in the specification of the Goods to conform with any applicable statutory or European Union requirements or, where the Goods are to be supplied to the Customer’s specification, which does not materially affect their quality or performance (or where any particular Goods are unavailable, to substitute for the Goods ordered other Goods which are substantially similar in nature and price).
- Right of Withdrawal
3.1 The Customer has the right to withdraw from the Contract within 30 working days of the Delivery Date of the Goods by serving written notice of withdrawal and the Company shall Credit/Debit the Customer's means of payment for the Total Price of the Goods less any applicable delivery charges as listed in clause 4.2.
3.2 The Customer shall pay the costs of returning the goods to the Company by the same method as they were delivered in the event that the Goods have been dispatched by the Company prior to receipt of the written notice of withdrawal. The goods must be returned unopened, as sealed by the manufacturer.
- Price and Delivery Charges
4.1 Subject to clauses 2.3 and 2.4 the Price of the Goods and Conditions governing this Contract shall be the Price and Conditions quoted on the Website on the date of placing the Order.
4.2 Orders in the UK will be delivered, subject to the flat rate quoted on checkout or free of charge, subject to a promotion, by second class post. For Orders where the Customer opts for an improved delivery service or where the Customer's address is outside the UK the Customer will pay the Company's delivery charges as quoted on the Website on the date of submission of the Order Form, whether stated on the website or communicated by email, text message or phone call.
. 4.3 The Price for the Goods is inclusive of any applicable value-added tax, which the Customer shall be liable to pay to the Company.
4.4 Subscribe & Save
‘Subscribe & Save’ is the subscription-based service offered by the Company. The Goods that participate in the service and are selected by the Customer will automatically ship based on the Customer’s frequency selection and until the Customer cancels the subscription. The Customer can change the frequency or cancel the subscriptions at any time by informing the Company by email at email@example.com. or by a call, message or WhatsApp on 07517103690 . By placing a ‘Subscribe & Save’ order, the Customer authorizes the Company to charge the Payment card used for future orders based on the frequency selected and until the Customer amends or cancels the subscription.
The Company reserves the right to amend the benefits of the repeat orders, the amount of the discount and the delivery charges at any time.
4.5 Eligible Purchases
Only items marked with the ‘Subscribe & Save’ on product pages will qualify for Subscribe & Save benefits.
We may terminate your subscription at our discretion without notice. If we do so you will only be charged for orders that have been dispatched to you. All orders are subject to availability. We reserve the right to retract these offers at any time.
- Price Guarantee
5.1 If within seven Working Days of payment for the Goods the Customer serves written notice on the Company confirming with evidence that the Customer could have purchased identical goods offline in a non-e-commerce transaction at a lower retail price (excluding sales, promotions or discount prices offered by other retailers or wholesale outlets) than the Price (excluding any applicable delivery charges) of the Goods when ordered, the Company shall refund the difference in the retail price of the Goods to the Credit/Debit Card account used for payment by the Customer.
- Payment Terms
6.1 Payments shall be made by the Customer's Credit/Debit Card on the date on which the Order is placed.
6.2 Credit/Debit cards accepted by the Company are those listed on the Website on the date on which the Order is accepted by the Company.
6.3 Upon providing the Company with details of the Customer's Credit/Debit Card and submitting the Order, the Customer represents, warrants and undertakes: that the information contained within the Order is true and accurate and that he or she is duly authorized to use the Customer's Credit/Debit Card and authorizes the Company to deduct payment from the Customer's Credit/Debit Card account as payment in full for the Total Price of the Goods and all other payments which shall become due to the Company under the Contract and that it is acting as a Consumer for the purposes of the Consumer Rights Act 2015 and is not purchasing as a business or on behalf of a third party for resale.
- Despatch and Delivery
7.1 Every reasonable effort will be made by the Company to ensure the Goods ordered are dispatched to the place set out in the Order Form within 1 working day of the acceptance of the Order Form by the Company, any dates quoted for delivery of the Goods are approximate only and the Company shall not be liable for any reasonable delay in delivery of the Goods however caused.
7.2 Delivery of the Goods shall be performed by a third party. The Company shall not be liable for late delivery unless the Company has acted negligently.
7.3 If the Customer does not take delivery of the Goods or fails to give the Company adequate delivery instructions, the Company may store the Goods until actual delivery and charge the Customer for its reasonable costs (including insurance) of storage and delivery. The Company shall not owe the Customer any duty of care under this clause and shall not be liable to the Customer for any loss, damage or deterioration of the Goods during storage.
7.4 Where delivery is otherwise than at the Customer's premises, the Customer shall be liable for additional delivery and insurance charges.
- Risk and Ownership
8.1 Risk of damage or loss of the Goods shall pass to the Customer on delivery or if the Customer fails to take delivery of the Goods, the time when the Company or its agent has used its reasonable endeavors to deliver the Goods.
8.2 Subject to the provisions of clause 3 and sub-clause 8.1 title in the Goods shall not pass to the Customer until the Company has received in cash or cleared funds payment in full of the Total Price of the Goods and all other Goods agreed to be sold by the Company to the Customer for which payment is then due.
- Intellectual Property
9.1 All intellectual property and other proprietary rights (including, but not limited to, copyright and trademarks) and all technical, business or similar information (including but not limited to, all designs, documents) and other materials relating to the Goods and the Company shall be and shall remain, the property of the Company only.
9.2 Material on this Website is protected by copyright which is owned by the Company and the contents must not be used for any commercial purposes by the Customer or any third party.
- Warranties, Liability and Indemnity
10.1 Nothing in this clause 10 shall exclude the Company's liability for death or personal injury caused by its negligence.
10.2 Subject to the conditions set out below the Company warrants that all Goods will correspond with the Order at the Dispatch Date and will be free from defects on delivery.
10.3 If the Company is in breach of the warranty contained at clause 10.2 above, the Customer shall advise the Company in writing immediately, on receipt of the item on the Delivery Date or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time from receipt of the Delivery per email or call or message at firstname.lastname@example.org or 07517103690 . The Company needs to be notified immediately on discovering of the defect; visual images by means of photos, videos or mobile photos should be submitted to the Company’s relevant representative via email at email@example.com, message or WhatsApp to 07517103690.
10.4 If delivery is not refused, and the Customer does not notify the Company accordingly, the Customer shall not be entitled to reject the Goods and at the Company's reasonable discretion the Company shall have no liability for such defect or failure, and the Customer shall be bound to pay the Total Price as if the Goods had been delivered in accordance with the Contract.
10.5 On receiving a notice under clause 10.3 above, the Company will: replace all or any part of the defective Goods; or refund the price of those Goods which are defective.
10.6 Subject to Clause 10.1 the warranty contained in clause 10.2 shall be the extent of the Company's liability for defective Goods.
10.7 The Goods are sold as dietary supplements and are not recommended as fit for any particular purpose.
10.8 In circumstances where Goods are sold to a Customer not dealing as a consumer (within the meaning of the Consumer Rights Act 2015) all warranties, conditions, terms and liabilities express or implied by statute or common law are excluded to the fullest extent permitted by law and the Company shall not be liable to the Customer or any third party for any loss of any kind whatsoever which arises out of the breach of implied warranties or conditions or breach of any other duty of any kind imposed on the Company by operation of law.
10.9 The Company shall not be liable for any claims by the Customer or a third party for any of the following losses which may arise by reason of any breach of the Contract or reliance on information contained on this Website or any implied warranty, condition or other term, any representation (unless fraudulent) or any duty of any kind imposed on the Company: any loss of anticipated profits or expected future business; damage to reputation or goodwill; any damages, costs or expenses payable by the Customer to any third party; loss of any order or contract; or any consequential loss of any kind.
10.10 Unless otherwise provided in these Conditions, and subject to clause 10.1, the liability of the Company for breach of any express or implied term of this Contract or due to the Company's negligence shall be limited to the reasonable cost of remedying any defect in the Goods or other matter constituting a breach and in no circumstances shall the Company's liability exceed the Total Price paid by the Customer or due to the Company under the Contract.
10.11 Without prejudice to any other provision of this clause 10, neither party shall be in breach of the Conditions of the Contract for any delay in performing, or failure to perform, its obligations under the Contract if that delay or failure was due to any cause or circumstances beyond its reasonable control or force majeure.
10.12 If either party is affected by the circumstances referred to in clause 10.11 it shall notify the other party of the nature and extent.
10.13 If the circumstances referred to in 10.11 prevail for a continuous period of 30 Working Days the parties shall negotiate in good faith and agree upon alternative arrangements as may be fair and reasonable.
10.14 The Customer shall indemnify the Company against any loss or damage suffered by the Company as a result of any claims brought against the Company by any third party for any loss, injury or damage in any way connected with this Contract provided that this clause will not require the Customer to indemnify the Company against any liability for the Company's own negligence. This clause does not affect the Customer's statutory rights as a consumer.
- Export Terms
11.1 In these Conditions Incoterms means the International rules and statute in force on the date when the Contract is made. Unless the context otherwise requires, any expression which is defined in Incoterms shall have the same meaning in these Conditions, but if there is any conflict between Incoterms and these Conditions, these Conditions shall prevail.
11.2 The Customer shall be responsible for complying with any legislation or regulation governing the importation of the Goods into the country of destination and for the payment of any applicable duties.
11.3 The Goods shall be delivered DDU and the Company shall be under no obligation to give notice to the customer to insure the Goods during sea transit under Section 32(3) of the Sale of Goods Act 1979.
12.1 The Company may terminate this Contract or any other contract between the parties and may cancel or suspend future deliveries (under this Contract or any other contract) if the Customer fails to make payment of the Total Price plus any applicable postal, shipping and handling costs on the date of the Order; and is in breach of these Conditions or any other contract between the parties;
2.2 On termination, the Customer shall pay to the Company all costs, expenses (including legal and other fees incurred), arrears, charges, or other payments arising in respect of the Goods under the Contract at the date of termination.
- Withdrawal and Use of Goods
13.1 The Company may withdraw the sale or distribution of any Goods produced by or generally supplied by the Company without prior notice or liability, to the Customer.
13.2 Where the Company provides the Customer with product information (including but not limited to labelling) about any conditions, recommendations or warnings necessary to ensure that the Goods will be safe the Customer agrees to use the Goods accordingly. Subject to clause 10.1 the Company shall not be liable for injury or loss suffered by the Customer where the Customer fails to follow the Company's Conditions or recommendations.
13.3 For the avoidance of doubt the exclusion referred to in Clause 13.2 includes but is not limited to circumstances where the customer exceeds the recommended daily intake in respect of each product.
14.1 The Company warrants that it shall endeavor to protect the Customer's privacy and data in accordance with the provisions of the General Data Protection Regulation 2018 and any other applicable law or revisions thereto and shall not sell personal information or share it with third parties otherwise than as set out in the Company's Privacy Statement. Please advise the Company or representative via email if you wish to stop receiving promotional material from us.
14.2 Credit/Debit Card information and details supplied by the Customer shall be held securely by the Company and shall be processed for the purpose of payment and refunding payment for Goods in accordance with these Conditions and shall not be kept for any other purpose or longer than is necessary for that purpose or required by law.
15.1 Competitions are only open to those resident in the UK.
16.1 Any notice required under these Conditions shall be in writing addressed to the other party at its principal place of business or any other address notified by the receiving party to the party giving the notice. Any notice shall be deemed to be served:
16.1.1 if sent by pre-paid first-class post to the party to whom it is given, on the second Working Day after posting; or
16.1.2 if sent by pre-paid air-mail post to the party to whom it is given, on the seventh Working Day after posting; or
16.1.2 if sent by email to the recipient's email address at the date and time but provided that a hard copy is sent by post (subject to 16.1.1) within 24 hours of delivery of the email. 16.2
If any of these Conditions is held by any competent authority to be unlawful, invalid or unenforceable in whole or in part then the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected and shall continue to be valid and enforceable to the fullest extent permitted by law.
16.3 The Contract and these Conditions shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the English courts.
16.4 The Customer shall not transfer, assign or sub-contract its obligations under the Contract without the Company's prior consent in writing.
16.5 Failure or neglect by the Company to enforce at any time any of these Conditions shall not be a waiver of the Company's rights and it shall not affect the validity of the whole or any part of these Conditions or prejudice the Company's right to take subsequent action.
- Ratings & Reviews
By submitting any content to the Company the Customer warrants:
To be at least 18 years old
To be the sole author of the content and its intellectual rights
To the best of his knowledge, the content submitted is true and accurate
The content does not violate these Terms & Conditions and does not cause any injuries or losses to any person or entity
The Customer also warrants that any content submitted:
Is not false or misleading
Is not reasonably considered to be defamatory, hateful, racially or religiously offensive, threatening or harassing to any individual or corporation
Does not infringe any third party’s copyright, trademarks or any other proprietary right or right of privacy
Does not contain information about other websites, email addresses, contact details or phone numbers
Does not violate any law or regulation
By submitting a review to the Company, the Customer licenses the Company to use any of his written reviews in relation to its marketing and/or in its advertising, including without limitation, in the online store, in newsletters, catalogues, email and other customer communications, brand materials and other marketing or advertising purposes. The Company will only publish comments that contain relevant information about a product. The Company will not publish inappropriate comments, comments that make unsubstantiated medical claims for products or any form of personally identifiable information (PII). The Company reserves the right to remove any customer review at any time and without prior notice if the language and content are considered inappropriate or violates any of these terms.
- Company Registration
These are the Terms and Conditions of FIRST NAD LTD (Company Number: 12608842) whose registered office is at Queens Lodge, 4 Old Park Lane, London, London.
- Acceptance of Conditions
By ordering, the Customer acknowledges it has agreed to the incorporation and acceptance of these Conditions.
To be fully informed also read the following pages:
Quick & simple overview of our T's and C's here: https://nadphyto.com/quick-overview-of-ts-cs/